As an experienced sales coordinator, my tenacious and proactive approach has resulted in numerous important contract wins. My excellent networking skills have also provided my team with vital leads, and my ability to develop client relationships has resulted in a 23% increase in new business renewals for my current organisation. I am currently seeking a new challenge that will not only utilise my meticulous attention to detail and friendly, professional manner but also allow me to work remotely with autonomy.
• Microsoft Office, Zendesk, Oracle RightNow, Mozart, Kronos, Impact 360 Blue Pumpkin, NICE call recording, Citrix and Kinetics • 5 years Sales, 7 years customer service, 2 years account management experience • Problem management • Training • Case management • Call quality monitoring • Order management • Client meetings • Customer Service management • SOP/work flow development • Quality management • Order processing • New business development • Networking • Sales pitching • Social Media customer assistance •Floor management
• Thorough understanding of marketing and negotiating techniques •Excellent telephone manner • Charismatic and personable • Ability to work on my own initiative • Can interactive with all levels of management • Strong and ambitious sales talent • Passionate and a great motivator • Strong communication skills •Problem solving